Whew! I swear doing returns has been more exhausting that my actual holiday SHOPPING. And it is all self inflicted. I got this idea that I HAD to have a pair of Uggs for myself and I had run all over creation to get some that fit right. I ended up at the UGG Outlet and bought some only to realize when I got home that one Ugg had more shearling in it than the other foot...too much money paid for that annoyance so I returned those ( and of course they had no more in my size) so I got on the phone with Nordstrom's. I had to purchase some OVER THE PHONE to secure them and then I went down to pick them up. And do think I learned my lesson and would actually try both pair on and walk in them for a few minutes before I walked out of the store? Nooooooo. Well, sort of but their were lots of people at the counter and I slipped them on and off really quickly, only to realize when I returned home......that they had given me a size 10 and a size 7!!! YA THINK I WOULD HAVE NOTICED! So back to the Mall again this time thinking I would just not get Uggs this years and would suffer (oh the suffering!) with cold feet. But amazingly they had the stray size 7 in the stock room and now I am vowing to stay out of traffic and away from any Mall for at least a year. Funny what you become accustomed to when your commute to work involves a short walk down the hall! But now I can do it with warm feet! Happy New year!